PRIVACY POLICY

This Privacy Policy describes how The Khoj Store (“we”, “our”, “us”) collects, uses, stores, protects, and discloses your personal information when you visit or make a purchase from www.thekhojstore.in.

By accessing or using our website, you agree to the terms of this Privacy Policy and Disclaimer.

Scope of This Policy
This policy applies to:
• All visitors browsing the website
• Customers placing orders
• Users creating accounts or subscribing to communications
This policy does not apply to third-party websites, apps, or services linked from our platform.

Information We Collect

1. Information You Provide to Us
When you use our website, you may voluntarily provide personal information including but not limited to:
• Full name
• Email address
• Mobile number
• Shipping and billing address
• Account login details
• Order-related communication

This information is collected when you:
• Register or log in
• Place an order
• Contact customer support
• Subscribe to emails or notifications

2. Payment Information
All payments on The Khoj Store are handled through secure third-party payment gateways.
We do not store, process, or retain any sensitive financial information such as:
• Debit or credit card numbers
• CVV
• UPI credentials
• Net banking details
Such information is directly handled by authorised payment service providers.

3. Automatically Collected Information
When you browse our website, we may automatically collect certain technical data such as:
• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referral URLs
This information helps us analyse trends, manage the website, and improve user experience.

Cookies Policy
We use cookies and similar technologies to:
• Enable core website functionality
• Remember user preferences
• Improve site performance
• Analyse traffic and usage behaviour

Cookies do not store personally identifiable information.

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

How We Use Your Information
Your information is used for the following purposes:
• Processing and fulfilling orders
• Managing payments and deliveries
• Sending transactional communications (order updates, confirmations)
• Providing customer support
• Improving website performance and usability
• Sending promotional or marketing communications (only with your consent)
• Detecting and preventing fraud or misuse

We collect only what is necessary for these purposes.

Sharing of Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share limited information only with:
• Delivery and logistics partners (for shipping orders)
• Payment gateway providers (for processing payments)
• Website analytics and marketing service providers

All such third parties are contractually obligated to maintain confidentiality and data security.

Data Retention
We retain personal information only as long as necessary to:
• Fulfil the purposes outlined in this policy
• Comply with legal, regulatory, or accounting requirements
• Resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted or anonymised.

Data Security Measures
We take reasonable technical and organisational measures to protect your personal information from:
• Unauthorised access
• Accidental loss
• Misuse or disclosure

While we strive to protect your data, no method of transmission over the internet is completely secure. You acknowledge this risk when using the website.

User Responsibilities
You are responsible for:
• Maintaining the confidentiality of your login credentials
• Providing accurate and up-to-date information
• Informing us immediately of any unauthorised account activity

The Khoj Store shall not be responsible for losses arising from user negligence.
Third-Party Websites & Services

Our website may contain links to external websites or services. Once you leave
www.thekhojstore.in, this Privacy Policy no longer applies.

We are not responsible for:
• Privacy practices
• Content accuracy
• Security standards
of third-party websites.

Children’s Privacy
The Khoj Store does not knowingly collect personal information from individuals under the age of 18.

If such information is identified, we will take appropriate steps to remove it promptly.

Intellectual Property Disclaimer
All content on this website — including text, images, designs, logos, graphics, and product descriptions — is the exclusive property of The Khoj Store.

Any unauthorised reproduction, modification, distribution, or commercial use of website content without prior written permission is strictly prohibited.

Limitation of Liability
The Khoj Store shall not be liable for:
• Any indirect, incidental, or consequential damages
• Loss of data or business arising from website usage
• Technical errors, delays, or interruptions

Use of this website is at your own risk.

Changes to This Policy
We reserve the right to update or modify this Privacy Policy & Disclaimer at any time.
Any changes will be posted on this page. Continued use of the website after updates constitutes acceptance of the revised policy.

Governing Law
This Privacy Policy shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

Contact Information
For any questions, concerns, or requests related to this Privacy Policy, please contact us:

The Khoj Store
📧 Email: support@thekhojstore.in
🌐 Website: www.thekhojstore.in