TERMS & CONDITIONS

1. GENERAL INFORMATION

We take great pride in our ability to provide our customers not just with quality products, but also a smooth and enjoyable experience.

For this reason, we have clearly outlined our terms and conditions on this page. If you have any questions or concerns, please do not hesitate to reach out to our award-winning customer support team - support@thekhojstore.in.

By placing an order on www.thekhojstore.in, you are agreeing to the terms and conditions laid out on this page.

The Khoj Store reserves the right to change these terms and conditions without any prior notice.

2. PLACING ORDERS

First and foremost, we use data encryption on our website to ensure that your personal information is safe and under no circumstances will we ever share it with any third party.

Once you have placed an order, you will receive a confirmation to the email you have provided in the process of placing an order. Every order MUST have an email address attached to it. If it does not, The Khoj Store is not liable in the event that we try to reach you, (ie. refund, return, exchange, etc) but are unable to do so due to lack of an email address or a bad email address for that matter. 

When the confirmation email from your order hits your inbox, the binding agreement between you the customer and The Khoj Store comes into effect.

If your order has not been delivered to you through no fault of your own, we will ensure that it is, or we will send a replacement to you (at no additional cost).

3. CANCELLATIONS

We give every customer the right to cancel their order(s) within 12 hours of placement. If you contact us after 12 hours, the cancellation request will be void.

4. SAFETY

All products at www.thekhojstore.in are tailored for the Indian market. Every single one is compliant with Indian environmental requirements and safety regulations.

5. AGREEMENT

As stated earlier, the agreement between the customer and The Khoj Store kicks into effect once the order confirmation email has been sent.

The Khoj Store' part of the agreement is to ensure that the customer receives the product that he/she ordered in new condition.

You, the customer only needs to ensure that you've provided us with a complete address within the India so that we're able to deliver your product(s).

6. ADDRESS & DELIVERY

The Khoj Store is responsible for delivery of product(s) to the address that was provided when the order was placed.

If by mistake the incorrect address was provided at the time the order was placed, the customer should contact support@thekhojstore.in and provide the order # along with the correct address immediately.

7. RETURNS, EXCHANGES & REFUNDS

Returns will only be accepted in the event that the customer received the incorrect size or product(s), or if the received product(s) was/were damaged in any way. If this is due to no fault of the customer, The Khoj Store will pay for the return shipping cost once the item has been received by one of our agents.

Once the product(s) have been returned, at that point we will ship correct product(s) sent out at no additional charge.

This agreement becomes void if the product is in any way damaged during transportation. 

Any communication must be done through our customer support email - support@thekhojstore.in

We do not provide refunds.

Unfortunately, we cannot accept returns on sale items.

We do not offer exchanges on Customised orders.

Support Email: support@thekhojstore.in 

8. CHANGES & AMENDMENTS

The Khoj Store reserves the right to make any changes to its website without giving any prior notice to its existing customers. This includes, but is not limited to prices, products, discounts, and promotions. 

9. CONFIDENTIALITY AGREEMENT

The Khoj Store agrees to keep all your personal information confidential and we will never share or sell it to a third party under any circumstances.

10. LEGAL INFORMATION

Any information used from www.thekhojstore.in with the intent to commit fraud will be dealt with the highest extent of the law. 

All logos, designs, trademarks, text, images, sounds files as well as all other material published at www.thekhojstore.in is the intellectual property of The Khoj Store. This means that by law, none of the material from our website can be used without our consent.

If you are interested in using any of our material, reach out to us at support@thekhojstore.in 

As the customer, in the event of a dispute with The Khoj Store, you agree to first try and settle it by sending us a detailed description of the nature and circumstances of the dispute and your suggested resolution. This includes all pertinent documentation to be attached. All queries should be directed to our support email - support@thekhojstore.in

All arbitration proceedings shall be conducted on an individual basis, with no entitlement for claims to be arbitrated as part of a class action. By agreeing, you expressly waive any right to participate in a class action lawsuit.