SHIPPING POLICY
At The Khoj Store, we understand that once you place an order, you’re excited to receive it. Our goal is to make the shipping and delivery process as smooth, transparent, and stress-free as possible.
This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order on www.thekhojstore.in, you agree to the terms mentioned below.
Order Processing
Once your order is successfully placed and payment is confirmed, our team begins preparing it for dispatch.
Orders are usually processed within 1 to 3 business days. During this time, your product is carefully checked, packed, and handed over to our courier partner. Please note that orders are not processed or shipped on Sundays or public holidays.
During sales, special promotions, or new product launches, processing times may be slightly longer due to higher order volumes. In such cases, we appreciate your patience and assure you that we’re working to ship your order as quickly as possible.
Shipping Locations
Currently, The Khoj Store delivers across India.
We partner with reliable courier services to reach most pin codes. However, in rare cases where a particular location is not serviceable due to courier limitations, our team will inform you and assist with the next steps.
At this time, we do not offer international shipping.
Shipping Charges
Shipping charges, if applicable, are clearly shown at the checkout stage before you complete your payment. This ensures there are no surprises after placing your order.
From time to time, we may run free-shipping offers or special promotions. Any such offers will be clearly communicated on the website.
Once an order is shipped, shipping charges are non-refundable.
Estimated Delivery Time
Delivery timelines depend on your location and the courier partner assigned to your order.
As a general guideline:
• Metro cities: Orders are usually delivered within 3–5 business days
• Non-metro cities and towns: Delivery may take 5–7 business days
• Remote or less accessible locations: Delivery may take up to 7–10 business days
These are estimated timelines. Actual delivery may vary due to factors beyond our control, such as weather conditions, local restrictions, or courier delays.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email. This allows you to follow your shipment in real time through the courier partner’s tracking system.
If tracking information does not update immediately, please allow up to 24 hours, as courier systems may take some time to reflect the latest status.
Delivery Delays
While we always aim to meet delivery timelines, delays may sometimes occur due to reasons such as:
• Natural calamities or unforeseen circumstances
• Operational delays with courier partners
• Regional lockdowns or government restrictions
• Incorrect or incomplete shipping details
In such situations, we will do our best to keep you informed and assist with tracking your order.
However, The Khoj Store cannot be held responsible for delays caused by external factors.
Incorrect or Incomplete Shipping Address
We request customers to carefully review their shipping details before placing an order.
If an incorrect or incomplete address is provided:
• Delivery may be delayed or unsuccessful
• The shipment may be returned to us
• Additional shipping charges may apply for re-shipping
The Khoj Store is not responsible for delivery issues arising from incorrect address details provided by the customer.
Undelivered or Returned Orders
If an order is returned to us due to reasons such as:
• Multiple failed delivery attempts
• Incorrect or unreachable address
• Refusal to accept the package
Our team will contact you to discuss re-shipment options. Any additional shipping costs for re-dispatch will be borne by the customer.
Refunds, if applicable, will be processed only after deducting shipping and handling charges.
Damaged or Tampered Packages
If you receive a package that appears visibly damaged or tampered with, we strongly recommend not accepting the delivery and informing us immediately.
If you notice damage after accepting the package, please contact our support team within 24 hours of delivery, along with clear photos or videos of the issue. This helps us investigate and resolve the matter quickly.
Change or Modification of Orders
Once an order has been shipped, changes to the delivery address or order details may not be possible.
If you need to request a modification, please contact us as soon as possible after placing your order.
While we will try our best to assist, changes are subject to order status and courier constraints.
Shipping Partners
We work with trusted third-party courier and logistics partners to ensure reliable and timely delivery of your orders. Delivery timelines and serviceability depend on the courier partner’s network and operational policies.
Need Help?
If you have any questions regarding shipping, delivery timelines, or order tracking, our support team is always here to help.
The Khoj Store
📧 Email: support@thekhojstore.in
🌐 Website: www.thekhojstore.in
